Return & Refund Policy

Last Updated: October 29, 2026

At Pawtique, we want every customer to shop with confidence. We understand that sometimes a purchase may not meet your expectations, and we are committed to making the return and refund process as straightforward and convenient as possible.

This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged products, and order cancellations.

1. Our 30-Day Return Policy

Pawtique offers free returns within 30 days of the date your order is delivered.

If you are not satisfied with your purchase, you may request a return within this period by contacting our customer support team.

To qualify for a standard return:

• Your return request must be submitted within 30 days of delivery.

• The item should be in its original condition, with all included components and accessories.

• The item should be returned with its original packaging where reasonably possible.

• You must provide your order number or another valid proof of purchase.

For toothbrush holders and other bathroom accessories, please ensure returned products are clean and safely packaged.

These conditions do not limit any rights you may have under applicable consumer protection laws.

2. Free Returns

We offer free returns for eligible orders worldwide.

Customers will not be charged a return handling fee or standard return shipping fee for approved returns.

After your return request is approved, our support team will provide the appropriate return instructions and, where applicable, a prepaid return label or another cost-free return method.

Please do not send products to our business address without receiving return instructions.

3. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Email support@pawtique.online with the subject line "Return Request – Order Number."

Step 2: Provide Your Order Details

Include:

• Your full name.

• Your order number.

• The email address associated with your purchase.

• The item you wish to return.

• The reason for your return, if you would like to share it.

• Photos if the item arrived damaged, defective, or incorrect.

Step 3: Receive Return Instructions

Our support team will review your request and provide instructions for the next steps.

Step 4: Return Your Product

If a physical return is required, package the item securely and follow the provided instructions.

Step 5: Receive Your Refund

Once the return has been received and inspected, or otherwise approved, we will initiate the refund process.

4. Refund Processing

Approved refunds will be issued to the original payment method used during checkout, unless another method is required by law or agreed upon with the customer.

Once approved, refunds are generally processed by us within 5–10 business days.

Your bank or payment provider may require additional time to reflect the refund in your account.

The total refund will include the amount paid for eligible returned products. As standard shipping is free, no standard outbound shipping charge will be deducted.

If you have not received your refund after the expected processing period, please contact support@pawtique.online.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us as soon as reasonably possible.

Include your order number and clear photographs of the product and packaging where available.

After reviewing the issue, we may offer:

• A free replacement.

• A full refund.

• Another appropriate resolution agreed upon with you.

You will not be responsible for return shipping costs associated with an approved claim.

6. Exchanges

If you would like to exchange an eligible product for another available item, please contact our customer support team.

Exchanges are subject to product availability.

If a direct exchange cannot be arranged, we may recommend returning the original item for a refund and placing a new order.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@pawtique.online.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

8. Non-Returnable Items

Certain items may be excluded from standard change-of-mind returns where permitted by applicable law, including:

• Gift cards, if offered.

• Items specifically identified as non-returnable before purchase, where legally permitted.

• Products that cannot be safely returned because of their condition or use, where a lawful exception applies.

Nothing in this section affects your statutory rights regarding defective, damaged, or incorrectly supplied goods.

9. Lost Return Packages

Please retain any return tracking information or shipping confirmation provided when returning your order.

If your return shipment is delayed or lost, contact our support team so we can investigate and help resolve the issue.

10. International Returns

Our 30-day free return policy applies to eligible customers worldwide.

International customers should contact us before returning an item so that we can provide the correct return method and destination.

11. Consumer Rights

This policy does not exclude, restrict, or replace any mandatory consumer rights available under applicable law.

Where local consumer protection laws provide additional rights or remedies, those rights remain unaffected.

12. Contact Information

For return, exchange, or refund assistance:

Pawtique
Website: https://pawtique.online
Email: support@pawtique.online
Phone: +1 (843) 668-4275
Business Address: 1509 Leestown Rd, Frankfort, KY 40601, United States

Thank you for shopping with Pawtique.