Shipping policy

Shipping Policy

Last Updated: October 29, 2026

At Pawtique, we believe that shopping for practical and stylish bathroom essentials should be convenient, affordable, and accessible to customers worldwide.

We are pleased to offer free worldwide shipping on all orders.

This Shipping Policy explains our delivery estimates, order processing procedures, shipment tracking, and other important information.

1. Free Worldwide Shipping

Pawtique provides free standard shipping to supported destinations worldwide.

There is no minimum purchase amount required to qualify for free standard shipping.

Shipping Cost: FREE

Estimated Delivery Time: 7–10 Days

Customers can enjoy our toothbrush holders and bathroom organization accessories without additional standard shipping fees.

2. Order Processing

After an order is placed and payment is successfully confirmed, we begin preparing it for shipment.

Orders generally require 1–2 business days for processing.

Processing includes order verification, product preparation, packaging, and shipment arrangements.

Orders placed during weekends, public holidays, or high-volume promotional periods may require additional processing time.

3. Estimated Delivery Time

Our standard estimated delivery timeframe is 7–10 days.

Delivery times may vary depending on:

  • Destination country or region.

  • Local delivery carrier operations.

  • Customs inspections and clearance procedures.

  • Public holidays and seasonal shipping demand.

  • Weather conditions or transportation disruptions.

  • Incorrect or incomplete delivery information.

Delivery estimates are provided for guidance and are not guaranteed arrival dates.

Unless specifically indicated at checkout, the estimated delivery period refers to transit time after dispatch; order processing may require additional time.

4. International Shipping

We offer international shipping to destinations supported by our shipping partners.

Some locations may experience additional delays because of local customs requirements, remote-area delivery conditions, or transportation restrictions.

If we are unable to fulfill an order to a particular destination, we will contact the customer and arrange an appropriate resolution, including a refund where necessary.

5. Order Tracking

When tracking information is available, customers will receive a shipping confirmation email containing the tracking details.

Tracking information may take some time to become active after the package is handed over to the carrier.

If you have questions about tracking your shipment, please contact support@pawtique.online with your order number.

6. Shipping Address Accuracy

Customers are responsible for entering accurate and complete delivery information during checkout.

Please verify:

  • Full recipient name.

  • Street address and apartment or unit number.

  • City and state or province.

  • Postal or ZIP code.

  • Country.

  • Contact telephone number, if required for delivery.

If you notice an error after placing an order, contact our support team immediately.

We will make reasonable efforts to update the address before shipment, but changes may not be possible after dispatch.

7. Delayed Shipments

Although we work to deliver orders within the estimated timeframe, occasional delays may occur.

If your package has not arrived within the expected delivery period, please contact our customer support team.

We will help investigate the shipment status and work toward an appropriate resolution.

8. Lost or Missing Packages

If your tracking information indicates delivery but you cannot locate the package, please check with household members, building reception, or your local delivery carrier where appropriate.

If the package remains missing, contact us at support@pawtique.online.

We will review the available tracking information and assist with an investigation.

Where an order is confirmed lost in transit before delivery, we will arrange an appropriate replacement or refund in accordance with applicable law.

9. Damaged Packages

If your package arrives visibly damaged or contains a damaged product, please contact us promptly.

Provide your order number and photographs of the damaged item and packaging where possible.

We will review the issue and arrange a suitable solution, such as a free replacement or refund.

10. Customs, Duties, and Import Taxes

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by local authorities.

Unless expressly stated at checkout, these government-imposed charges are not included in our free shipping offer and may be payable by the recipient.

Any applicable charges are determined by the destination country's laws and customs authorities.

Customers are encouraged to review local import requirements before ordering.

11. Multiple Shipments

Some orders containing multiple products may be shipped in separate packages.

If this occurs, customers may receive more than one shipment or tracking number.

Separate shipments will not result in additional standard shipping charges.

12. Returns and Refunds

Pawtique offers free returns and refunds within 30 days of delivery for eligible purchases.

For complete information about return eligibility, procedures, and refund processing, please review our Return & Refund Policy.

13. Contact Information

For shipping inquiries, tracking assistance, or delivery concerns:

Pawtique
Website: https://pawtique.online
Email: support@pawtique.online
Phone: +1 (843) 668-4275
Address: 1509 Leestown Rd, Frankfort, KY 40601, United States

Thank you for shopping with Pawtique.

Free Worldwide Shipping. Simple Shopping. Everyday Convenience.